In the ever-evolving healthcare landscape, managing and storing medical records with precision is crucial for maintaining compliance, safeguarding patient privacy, and ensuring efficient operations. TIMG (The Information Management Group) has established itself as a trusted partner in the information management sector in Australia, offering tailored solutions specifically designed to meet the unique needs of healthcare professionals, hospitals, and aged care facilities.
Secure Offsite Storage
TIMG’s services are built around the expert management and secure offsite storage of medical records, providing healthcare organisations with peace of mind. By utilising our state-of-the-art facilities and advanced document management software, Coalesce, we ensure that your records are stored securely, yet remain easily accessible when needed. Our solutions are particularly effective for managing loose active files, transitioning inactive records to secondary storage, and ensuring that culling and tracking of medical files is both seamless and efficient.
Tailored Solutions for Hospitals and Healthcare Providers
With experience working alongside numerous hospitals, TIMG has developed a range of solutions that simplify the complex processes of medical records management. We understand the pressures healthcare professionals face and have crafted our services to alleviate these burdens. Whether it’s transitioning to offsite storage or enhancing the audit trail of patient records, our solutions are designed with your specific needs in mind.
Here are some key features and benefits:
Specialised Healthcare Team: Our dedicated healthcare team brings a wealth of expertise to the table, ensuring that every solution we provide is tailored to the unique requirements of the healthcare sector. With TIMG, you gain access to specialised online software that enhances the searchability and audit trail of your medical records. From hospitals to aged care facilities, our system is designed to streamline your operations, allowing you to focus on what matters most—patient care.
Enhanced Audit Trail with Barcoding: TIMG’s innovative approach to medical records management includes the barcoding of individual files. This not only enhances the audit trail but also reduces the cost of retrievals. Unlike traditional methods, there’s no need to purchase boxes, making our solution more cost-effective and efficient. This meticulous approach ensures that every file is accounted for, providing you with the transparency and control you need.
24/7 Urgent Retrieval Services: In healthcare, time is often of the essence. TIMG’s 24/7 urgent retrieval service guarantees that your critical records are delivered within metro sites around the clock, 365 days a year as per agreed SLAs. This service is crucial for healthcare providers who need immediate access to patient information, ensuring that care is never compromised due to delays in record retrieval.
Direct Access to Local Operations Teams: Unlike many service providers, TIMG does not rely on call centres. When you need assistance, you’ll speak directly with your dedicated local operations team, even after hours. This direct access ensures that your needs are addressed promptly by professionals who are intimately familiar with your account and specific requirements.
As a leader in the information management sector, TIMG is committed to providing healthcare professionals with secure, efficient, and reliable medical records management solutions. With a dedicated team, advanced technology, and a customer-centric approach, TIMG is the trusted partner you need to ensure that your medical records are handled with the utmost care and professionalism. Whether you’re looking to streamline your storage processes, improve audit trails, or require urgent retrieval services, TIMG has the expertise and resources to meet your needs.
1800 464 360
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